Frequently Asked Questions
Everything you need to know about shopping with Fire Maple.
How do I determine my correct size?
We provide a detailed size guide on every product page. Since our fits vary between tailored and oversized styles, we recommend measuring a similar garment you own and comparing it to our specifications.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Exchanges are free, while returns for a refund may incur a small processing fee depending on your location.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-15 business days depending on customs processing.
What materials do you use for your garments?
Fire Maple is committed to quality and sustainability. We primarily use organic cotton, recycled polyester, and ethically sourced wool to ensure both comfort and durability.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout so there are no hidden fees upon delivery.